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3,251,083 satisfied buyers
Emphatic Listening - Master Your Listening And And Connection Tools
Put yourselves in the shoes of another person and practice
effective listening.
Empathy and trust are a platform for effective understanding, communication and relationships. Empathy and trust are essential to develop solutions, win and retain business, and avoiding or diffusing conflict.
Empathy and trust are essential for handling complaints and retaining customers. These days we need to be more effective communicators to be successful in business - and in life. The 'steps of the sale', persuasion, closing techniques, features and benefits do not build rapport or relationships - empathy, trust, understanding and sympathetic communications do.
One-sided persuasion is not sustainable and is often insulting, especially when handling complaints. Trust and empathy are far more important in achieving and sustaining successful personal and business relationships!
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In This Book, You Will Learn...
Table Of Contents
Foreword
Chapter 1:
The Advantages of Empathic Listening
Chapter 2:
How to Listen with Empathy
Chapter 3:
Tips for Empathetic Listening
Chapter 4:
Why Listening Matters
Chapter 5:
The Importance of Interaction
Wrapping Up
Reseller Tools:
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* Included Pages - Squeeze Page, Privacy Policy, Earnings Disclaimer
* Extras - Promo Email (1), Article (1), Giveaway eBook
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File Data
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| File Size | 9 megabytes |
| File Type | ZIP |
| Customer Rating |
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