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Customer Relationship Mastery
Business ebook “Customer Relationship Mastery” covers Good Customer Relationship – Why is it
Important?, Understanding Your Customers, How to Calculate Customer Lifetime Value, How to K eep
Your Customers Happy?, How to Get Your Customers to Say ‘Wow!, Proven Methods of Customer
Retention, The Art of Customer Follow-up, Loyalty Marketing Program, Promotional Items to Enhance
Customer Relations, Handling Customer Complaints, How to Deal with Difficult Customers,
Introducing the Seven Deadly Sins of Customer Service, Customer Relationship Management (CRM)
Software, Customer Service over the Phone.
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