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HP LaserJet Pro 500 color MFP M570, FULL: Repair, Troubleshooting & Parts List Manual
This manual, HP LaserJet Pro 500 Color MFP, M570, is in the PDF format and have detailed Diagrams, pictures and full procedures to diagnose and repair your HP LaserJet Pro 500 Color MFP, M570 copier.
You can print, zoom or read any diagram, picture or page from this Service Manual. Every chapter on this manual is fully detailed and contain all the simulation codes, trouble codes, maintenance procedures, reset procedures, diagnose procedures of HP LaserJet Pro 500 Color MFP, M570 photocopier. You can find easily everything what do you need.
To see what contain, please read table of contents:
Content for REPAIR & PARTS LIST:
1. REMOVAL AND REPLACEMENT
Introduction
Removal and replacement strategy
General cautions during removal and replacement
Electrostatic discharge
Required tools
Types of screws
Service approach
Before performing service
After performing service
Post-service test
Print-quality test
Copy-quality test
DC controller PCA
Parts removal order
Removal and replacement procedures
Customer self repair (CSR) components
Toner cartridges
Duplex-reverse guide
Toner-collection unit
Tray 2 and 3
Pickup roller and separation pad (Tray 1)
Pickup roller (Tray 2)
Pickup and feed rollers (Tray 3)
Separation roller (Tray 2)
Secondary transfer roller
Reinstall the transfer roller
Intermediate transfer belt (ITB)
Front-door assembly
Document feeder pickup rollers
Document feeder separation pad
Control panel
Remove the control panel
USB PCA
Remove the USB PCA
Control panel friction mount
Remove the control panel friction mount
Right door (optional paper feeder)
External panels, covers, and doors
Identification and location
Front-upper cover
Remove the front-upper cover
Right-door assembly
Right-rear cover
Left cover
Rear-upper cover
Left-upper cover
Remove the left-upper cover
Right-upper rear cover
Remove the right-upper cover
Rear cover
Remove the rear cover
Right-front cover
Remove the right-front cover
Delivery cover
Remove the delivery cover
Right-top cover
Remove the right-top cover
Upper-right cover
Remove the upper-right cover
Front-top cover
Remove the front-top cover
Rear-top cover
Remove the rear-top cover
Document feeder and scanner
Document feeder
Reinstall the document feeder
Image scanner
Remove the image scanner
Reinstall the image scanner
Internal assemblies
Fuser
Formatter PCA
Remove the formatter PCA
Fax PCA
Remove the fax PCA and cable
Wireless PCA
Remove the wireless PCA
Interconnect board (ICB)
Remove the ICB
DC controller PCA and tray
Remove the DC controller PCA and tray
Low-voltage power supply (LVPS)
Remove the LVPS
Delivery fan, cartridge fan, and environmental sensor
Remove the delivery fan, cartridge fan, and environmental sensor
Toner-collection sensor
Remove the toner-collection sensor
Residual-toner-feed motor
Remove the residual-toner-feed motor
Secondary transfer assembly
Reinstall the secondary transfer assembly
Lower pickup guide
Remove the lower pickup guide
Reinstall the lower pickup guide
Registration density (RD) sensor assembly
Remove the RD sensor assembly
Power-supply fan and fan duct
Remove the power-supply fan and fan duct
Registration assembly
Remove the registration assembly
High-voltage power supply lower
Remove the high-voltage power supply lower
Developing-disengagement motor
Remove the developing-disengagement motor
Pickup motor
Remove the pickup motor
Lifter-drive assembly
Remove the lifter-drive assembly
Tray-pickup drive assembly
Remove the tray-pickup drive assembly
Tray-pickup assembly
Remove the tray-pickup assembly
Laser/scanner assembly (Y/M)
Remove the laser/scanner assembly (Y/M)
Laser/scanner assembly (C/Bk)
Remove the laser/scanner assembly (C/Bk)
High-voltage power supply upper
Remove the high-voltage power supply upper
Drum motor 1
Remove the drum motor 1
Drum motor 2 or drum motor 3
Remove the drum motor 2 or drum motor 3
Fuser motor
Remove the fuser motor
Main-drive assembly
Remove the main-drive assembly
Fuser-drive assembly
Remove the fuser-drive assembly
Delivery assembly
Remove the delivery assembly
Duplex-drive assembly
Remove the duplex-drive assembly
Optional paper feeder assembly (Tray 3)
Drawer connector
2. PARTS AND DIAGRAMS
Order parts, accessories, and supplies
Oderable parts
Accessories
Print cartridges and toner collection unit
Customer self repair (CSR) and service kits
Whole unit replacment (WUR)
Service parts
Related documentation and software
Fasteners used in this product
How to use the parts lists and diagrams
Assembly locations
Base product (no optional trays or accessories)
Base product (optional trays or accessories)
Covers
Right-door assembly
Internal assemblies
Internal assemblies (1 of 6)
Internal assemblies (2 of 6)
Internal assemblies (3 of 6)
Internal assemblies (4 of 6)
Internal assemblies (5 of 6)
Internal assemblies (6 of 6)
Assessories
1 x 500-sheet paper feeder
Paper feeder covers
Paper feeder main body
Paper feeder tray
Paper feeder PCA
Alphabetical parts list
Numerical parts list
INDEX
-----------------
Content for TROUBLESHOOTING MANUAL:
1. THEORY OF OPERATION
Basic operation
Sequence of operation
Formatter-control system
Sleep delay
Input/output
CPU
Memory
Firmware
Nonvolatile memory
PJL overview
PML
Control panel
USB flash drive
Engine-control system
DC controller
Solenoids
Clutches
Switches
Sensors
Motors and fans
High-voltage power supply
Low-voltage power supply
Overcurrent/overvoltage protection
Safety
Voltage detection
Sleep (powersave) mode
Power supply voltage detection
Low-voltage power supply failure
Power Off condition
Auto on/Auto off mode
Fuser (fixing) control
draft version
Fuser (fixing) temperature-control circuit
Fuser (fixing) over-temperature protection
Fuser (fixing)-failure detection
Laser/scanner system
Image formation system
Image formation process
Step 1: Pre-exposure
Step 2: Primary charging
Step 3: Laser-beam exposure
Step 4: Development
Step 5: Primary transfer
Step 6: Secondary transfer
Step 7: Separation
Step 8: Fusing
Step 9: ITB cleaning
Step 10: Drum cleaning
Toner cartridge
Developing roller engagement and disengagement
Intermediate transfer belt (ITB) unit
Primary-transfer-roller engagement and disengagement
ITB cleaning
Calibration
Color misregistration control
Image stabilization control
Pickup, feed, and delivery system
Pickup-and-feed unit
Tray pickup
Tray-presence detection
Tray lift operation
paper-presence detection
Multifeed prevention
Multipurpose tray pickup
Paper feed
Skew-feed prevention
OHT detection
Fusing and delivery unit
Loop control
Pressure-roller pressurization control
Duplexing unit
Duplexing reverse and feed control
Duplex pickup operation
Jam detection
Optional paper feeder
Paper-feeder pickup and feed operation
Paper size detection and presence detection
Paper feeder lift operation
Paper feeder presence detection
Paper-feeder multiple feed prevention
Paper feeder jam detection
Scanning/image capture system
Scanner power-on sequence of events
Copy or scan sequence of events
Fax functions and operation
Computer and network security features
PSTN operation
Receive faxes when you hear fax tones
Distinctive ring function
Use fax with voice over IP services
The fax subsystem
Fax card in the fax subsystem
Safety isolation
Safety-protection circuitry
Data path
Hook state
Downstream device detection
Hook switch control
Ring detect
Line current control
Billing- (metering-) tone filters
Fax page storage in flash memory
Stored fax pages
Advantages of flash memory storage
2. SOLVE PROBLEMS
Solve problems checklist
Menu map
Troubleshooting process
Pre-troubleshooting checklist
Determine the problem source
Power subsystem
Power-on checks
Control-panel checks
Tools for troubleshooting
Component diagnostics
LED diagnostics
Network LEDs
Control panel LEDs
Engine diagnostics
Engine test
Diagrams
Block diagrams
Plug/jack locations
Location of connectors
DC controller PCA
Locations of major components
Base product
1 x 500 paper feeder
General timing chart
General circuit diagrams
Use HP Device Toolbox (Windows)
Internal print-quality test pages
Clean the paper path
Print the configuration page
Print-quality troubleshooting tools
Repetitive image defect ruler
Control panel menus
Setup Menu
HP Web Services
Reports menu
Self Diagnostics menu
Fax Setup menu
System Setup menu
Service menu
Network Setup menu
Quick Forms menu
Function specific menus
USB Flash Drive
Fax Menu
Copy Menu
Scan Menu
Apps
Interpret control-panel messages
Control panel message types
Control panel messages
49 Error, Turn off then on
50.x Fuser Error
https://www.tradebit.com Error
https://www.tradebit.com Error
55.X Error
57 Fan Error, Turn off then on
59.X Error
79 Error Turn off then on
Black Cartridge Low
Black Very Low
Cleaning
Communication error
Device error, press OK
Document feeder door is open. Canceled fax
Door open
Fax is busy. Canceled send
Fax is busy. Redial pending
Fax receive error
Fax Send error
Fax storage is full. Canceling the fax receive
Fax storage is full. Canceling the fax receive
Fax storage is full. Canceling the fax send
Genuine HP supply installed
Incompatible
Install cartridge
Invalid driver Press [OK]
Jam in Tray 1, Clear jam and then press OK
Load tray 1 Press [OK] for available media
Load Tray 1 , Press OK to use available media
Load Tray 1, / Cleaning mode, OK to start
Load Tray : [Type], [Size]
Manual Duplex Load Tray 1, Press OK
Manual feed , Press OK to use available media
Memory is low. Press OK
Misprint, Press OK
No dial tone
No fax answer. Canceled send
No fax answer. Redial pending
No fax detected
Print failure, press OK. If error repeats, turn off then on
Remove shipping lock from cartridge
Replace [color]
Unexpected size in tray 1 Load Press [OK]
Unsupported Press [OK] to continue
Used cartridge is installed Press [OK] to continue
Event-log messages
Print the event log
Show an event log
Event log messages
Clear jams
Jam locations
Clear jams in the document feeder
Clear jams in the output bin area
Clear jams in Tray 1
Clear jams in Tray 2
Clear jams in the right door
Clear jams in optional Tray 3
Clear jams in the lower right door (Tray 3)
Paper feeds incorrectly or becomes jammed
The product does not pick up paper
The product picks up multiple sheets of paper
The document feeder jams, skews, or picks up multiple sheets of paper
Prevent paper jams from the paper trays
Solve image quality problems
Image defects table
Clean the product
Clean the pickup and separation rollers
Clean the paper path
Clean the scanner glass strip and platen
Clean the document feeder pickup rollers and separation pad
Clean the touchscreen
Solve performance problems
Factors affecting print performance
Print speeds
The product does not print or it prints slowly
The product does not print
The product prints slowly
Solve connectivity problems
Solve direct-connect problems
Solve network problems
Poor physical connection
The computer is using the incorrect IP address for the product
The computer is unable to communicate with the product
The product is using incorrect link and duplex settings for the network
New software programs might be causing compatibility problems
The computer or workstation might be set up incorrectly
The product is disabled, or other network settings are incorrect
Solve wireless network problems
Wireless connectivity checklist
The control panel displays the message: The wireless feature on this product
has been turned off
The product does not print after the wireless configuration completes
The product does not print, and the computer has a third-party firewall installed
The wireless connection does not work after moving the wireless router or product
Cannot connect more computers to the wireless product
The wireless product loses communication when connected to a VPN
The network does not appear in the wireless networks list
The wireless network is not functioning
Service mode functions
Service menu
Service menu settings
Restore the factory-set defaults
Secondary service menu
Open the secondary service menu
Secondary service menu structure
Product resets
NVRAM initialization
Super NVRAM initialization
Solve fax problems
Checklist for solving fax problems
Perform a fax diagnostic test
Fax trace report
Fax error report printing
Print all fax reports
Print individual fax reports
Set the fax error report
Set the fax-error-correction mode
Change the fax speed
Solve problems sending faxes
An error message displays on the control panel
The Communication error. message appears
No dial tone
The Fax is busy. message appears
The No fax answer. message appears
Document feeder paper jam
The Fax storage is full. message appears
Scanner error
The control panel displays a Ready message with no attempt to send the fax . 183
The control panel displays the message "Storing page 1" and does not progress beyond that message
Faxes can be received, but not sent
Product is password protected
Unable to use fax functions from the control panel
Unable to use speed dials
Unable to use group dials
Receive a recorded error message from the phone company when trying to send a fax
Unable to send a fax when a phone is connected to the product
Solve problems receiving faxes
The fax does not respond
The fax has a dedicated phone line
An answering machine is connected to the product
The Answer Mode setting is set to the Manual setting
Voice mail is available on the fax line
The product is connected to a DSL phone service
The product uses a fax over IP or VoIP phone service
An error message displays on the control panel
The No fax detected. message displays
The Communication error. message appears
The Fax storage is full. message appears
The Fax is busy. message appears
A fax is received but does not print
The Private Receive feature is on
Sender receives a busy signal
A handset is connected to the product
A phone line splitter is being used
No dial tone
Cannot send or receive a fax on a PBX line
Solve general fax problems
Faxes are sending slowly
Fax quality is poor
Fax cuts off or prints on two pages
Solve email problems
Cannot connect to the email server
The email failed
Unable to scan
Product upgrades
Manually upgrade the firmware
Set the product to automatically upgrade the firmware
Appendix A: Service and support
Hewlett-Packard limited warranty statement
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
HP policy on non-HP supplies
HP anticounterfeit Web site
Data stored on the toner cartridge
End User License Agreement
OpenSSL
Customer self-repair warranty service
Customer support
Repack the product
Prepare the product for shipping
Repack the product
Appendix B: Product specifications
Physical specifications
Power consumption, electrical specifications, and acoustic emissions
Environmental specifications
Appendix C Regulatory information
FCC regulations
Environmental product stewardship program
Protecting the environment
Ozone production
Power consumption
Toner consumption
Paper use
Plastics
HP LaserJet print supplies
Return and recycling instructions
United States and Puerto Rico
Multiple returns (more than one cartridge)
Single returns
Shipping
Non-U.S. returns
Paper
Material restrictions
Disposal of waste equipment by users
Electronic hardware recycling
Chemical substances
Material Safety Data Sheet (MSDS)
For more information
Declaration of conformity
Declaration of conformity (wireless models)
Certificate of Volatility
Safety statements
Laser safety
Canadian DOC regulations
VCCI statement (Japan)
Power cord instructions
Power cord statement (Japan)
EMC statement (China)
EMC statement (Korea)
EMI statement (Taiwan)
Laser statement for Finland
GS statement (Germany)
Substances Table (China)
Restriction on Hazardous Substances statement (Turkey)
Restriction on Hazardous Substances statement (Ukraine)
Additional statements for telecom (fax) products
EU Statement for Telecom Operation
New Zealand Telecom Statements
Additional FCC statement for telecom products (US)
Telephone Consumer Protection Act (US)
Industry Canada CS-03 requirements
Vietnam Telecom wired/wireless marking for ICTQC Type approved products
Additional statements for wireless products
FCC compliance statement-United States
Australia statement
Brazil ANATEL statement
Canadian statements
Products with 5 GHz Operation Industry of Canada
Exposure to Radio Frequency Radiation (Canada)
European Union regulatory notice
Notice for use in France
Notice for use in Russia
Mexico statement
Taiwan statement
Korean statement
Vietnam Telecom wired/wireless marking for ICTQC Type approved products
INDEX
Numbers of pages: 534.
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