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Hold That Hold...Please!
It never fails. Whether ordering a pizza or making a doctor's appointment, I hear it almost every time. "Can I put you on hold?", they ask. Before I have a chance to even answer...I am on hold! What just happened? Was it a rhetorical question? Why even give me the option? Why not just say, "Welcome to XYZ, where we promptly put you on hold!".
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