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The world's largest download marketplace
3,251,313 satisfied buyers
24 Hour Helpdesk Guru - Ebook
And if you're just starting out I think you'll agree that ALL the above are important!
In fact let's talk expense for a few seconds...
If you were to buy helpdesk software of the caliber of the software we're recommending, you would almost certainly pay in excess of a few hundred dollars for it. Then you'd have to struggle through often poor documentation to try to set it up. If you're a 'non-techy' that could be a nightmare!
Here's what is included with the software we recommend:
* Create multiple users and multiple departments
* Create different levels of user (user, administration etc)
* Add attachments to tickets
* Various filters (priority, departments, open tickets, awaiting response etc)
* Fully searchable ticket database
* Create your own FAQ section
* Add notes to tickets that are only seen by other helpdesk staff
* Assign levels of access for helpdesk staff
* Auto-added signatures for all helpdesk staff
* Blocks spam - 'captcha' and questions determine whether the customer is a 'real' human or spambot
* Customers can rate replies and knowledgebase items
* 'Autoclose' tickets after a set duration
* Software automatically compensates for different time zones
* Outstanding reporting facilities - instantly see how many tickets are waiting for your reply etc
Installing a helpdesk for your customers should be one of the first things you do for your online business.
File Data
This file is sold by sellerstore, an independent seller on Tradebit.
| File Size | 5 megabytes |
| File Type | ZIP |