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Visualize data by Microsoft
When it comes to business intelligence (BI), one of our missions in Core Services Engineering (CSE, formerly Microsoft IT) is to create an infrastructure that empowers data consumers by putting information at their fingertips. Easy, seamless access to the right intelligence can yield timely, strategic, data-driven decisions—with increased cost savings and productivity. To support our mission, we helped the Microsoft Operations Global Business Process Outsourcing (BPO) team capture and make customer data available to executives, managers of regional operating centers, service delivery managers in operations, and other decision makers in the organization.
The BPO team can now share customer information from Microsoft Dynamics CRM Online with stakeholders in their organization by just sending a link to a dashboard in Microsoft Power BI. Even though these stakeholders don’t have a license for CRM Online, accessing the data was no problem. They could still view, interact with, and analyze the same data through the dashboard.
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